Right of withdrawal


Under Article. 5 DL 185/1999, if the customer is a consumer, has the right to rescind the purchase contract for any reason, without explanation and without penalty, except as described in paragraph 16.

To exercise this right, the customer must send Newformsdesign a notice to that effect, within 10 working days from the date of receipt of goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to:

Newformsdesign S.N.C. Via Piave, 17 20821 Meda (MB)

sent out until 48 hours. Once such notice of withdrawal, Newformsdesign will quickly inform the customer instructions on how to return the goods which must be received within 10 days from Newformsdesign.

The right of withdrawal is subject to the following conditions:

• The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased;

• The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories); to limit damage to the original package, we recommend, when possible, to put in a second box; should be avoided in all cases the attachment of labels or tape directly on the packaging of the product;

• according to law, the shipping fees for the return of the asset are charged to the customer;

• The shipment until the certificate of receipt in our warehouse is under the responsibility of the customer;

• if the goods are damaged during transport, Newformsdesign will inform the client (within 5 working days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement the value of the property (if insured); in this case, the product will be made available to the client for his return, while canceling the request for withdrawal;

• Newformsdesign not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.

Without prejudice to any repair costs for damage to the original, Newformsdesign will refund the customer the full amount paid, less shipping costs incurred, within 14 days of return of goods, by transfer of the amount charged to the credit card or by bank transfer. In the latter case, the Buyer shall promptly provide to the bank on which to obtain reimbursement (IBAN code of the invoice).

The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where Newformsdesign finds:

• the lack of external and / or internal packaging;

• the absence of product components;

• damage to the product for reasons other than transportation.

In case of forfeiture of the right of withdrawal, Newformsdesign will return to sender the property purchased by charging the same shipping costs.
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